Our T&C’s

• We provide creative, branding, strategy, web, and related services.

• The scope, deliverables, timeline, and process will be detailed in a separate proposal or agreement for each project.

• We reserve the right to decline or adjust service scope based on fit, resources, or capacity.

A project begins once:

• You sign the proposal or agreement, and

• The initial deposit is paid (amount defined per project).

We may request milestone payments depending on scope.

Payment remains due even if progress is delayed due to client-side inaction (see Section 5).

• Payment may be made in full or through instalment plans (as agreed).

• Missed payments may lead to project pause, timeline review, or termination.

• Payments are processed securely via third-party providers (e.g. Stripe, Wix Payments).

• Timely payment is expected. Late fees or interest may apply on overdue balances.

• For services offered with instalment plans, the first payment is non-refundable and secures the booking and initial delivery. Subsequent payments are subject to the Cancellation & Refunds policy in (see Section 6).

To ensure smooth delivery, we ask you to:

• Provide timely feedback, materials, and decisions

• Attend scheduled calls and provide required inputs by agreed dates

• Respect the process and maintain clear communication

Delays due to inaction may shift the timeline or incur rescheduling fees.

• Each proposal includes a defined number of revision rounds per deliverable (e.g. 2 rounds).

• Additional revisions or changes outside of scope will incur extra fees.

• Requests for major changes or new features may require a revised proposal or contract.

• Delays caused by the client may require scheduling adjustments or additional costs.

• Digital products are delivered electronically and provide immediate access upon purchase.

• Once work begins (including strategy, design, research, or delivery), refunds are not offered for services already delivered.

• For custom digital services, a non-refundable deposit is required to secure the booking and commence work. Deposits are non-refundable under any circumstances.

• For non-custom digital services offered with payment plans, the first payment is non-refundable, as it secures the booking and covers initial delivery and administrative costs. Once the service has started, no refunds are available for any payments made.

• If a project is cancelled by the Client after commencement, the Client remains responsible for payment for all completed or in-progress work up to the cancellation date.

• For digital products, access is provided immediately upon purchase. Due to the nature of digital content, all sales are final and refunds are not available once access has been granted.

• Any non-recoverable costs, including payment processing fees, cross-border fees, and currency conversion fees charged by third-party providers, are non-refundable.

• To cancel a service, either party must notify the other in writing.

This does not affect the Client’s statutory rights where services are not provided with reasonable care and skill.

Upon receipt of full payment, you are granted a non-exclusive, non-transferable, commercial-use license to use the final deliverables (branding, web design, digital assets, etc.) created for your business. This license permits use across your brand platforms, marketing, and communications.

We retain full ownership and intellectual property rights of all creative work, including unused concepts, design drafts, and underlying systems or templates developed during the project.

You may not resell, sublicense, or redistribute any deliverables in whole or in part without written permission from The Brand Supplements Studio. (Cleta Petunia Studio LTD).

We reserve the right to showcase your project for promotional, educational, and portfolio purposes, including case studies and presentations.

• Any sensitive or business information shared is treated as confidential.

• We expect mutual confidentiality from both parties. Private materials may not be shared without written consent.

• While we aim for excellence, we cannot guarantee specific outcomes (e.g. revenue or growth).

• We are not liable for losses or third-party tool failures beyond our control.

• Our total liability is limited to the amount paid for your project.

• We use and integrate third-party tools (e.g. Wix, email platforms, plugins, etc.).

• We are not responsible for outages, updates, or policy changes in those tools.

• We will notify you of any changes that affect your project and propose alternatives if needed.

• Communication takes place via email, project platform, or designated messaging apps.

• Standard response time: 24–48 business hours (Monday–Friday).

• We do not guarantee responses on weekends or holidays.

• We’ll notify you in advance of any extended breaks and plan accordingly.

• Any disputes will be addressed first via mutual conversation.

• These Terms are governed by the laws of the United Kingdom, where our business is registered.

• If needed, legal matters will be handled in the appropriate local courts.

• We may update these Terms to reflect changes in operations or compliance.

• Significant changes will be communicated.

• The version of the Terms that applies is the one in place at the time of your project start or product purchase.

Have questions? Please reach out via the contact form on our website.