Our T&C’s

• We provide creative, branding, strategy, web, and related services. 

• The scope, deliverables, timeline, and process will be detailed in a separate proposal or agreement for each project. 

• We reserve the right to decline or adjust service scope based on fit, resources, or capacity.

• A project begins when you sign a proposal/agreement and pay the initial deposit (specified in your proposal). 

• We may require milestone payments or payment schedules. 

• Payment is due even if our work is delayed by client unresponsiveness (see section 5).

• Payment options: pay-in-full or installment plans (as agreed). 

• If you choose a plan, missing payments may lead to project pause, revisiting timelines, or termination. 

• We use secure third-party processors (e.g. Stripe) for transactions. 

• Client agrees to timely payment; late fees or interest may apply if payments are overdue.

To deliver high-quality results, we rely on you to: 

• Provide materials, feedback, and decisions timely 

• Attend calls and deliver required content within agreed deadlines 

• Respect the process and maintain open communication If delays are due to your inaction, project timelines may shift, and rescheduling fees may apply.

• Our proposals include defined revision rounds (e.g. 2 rounds per deliverable, unless otherwise stated). 

• Additional revisions, out-of-scope requests, or major pivots may incur extra fees. 

• If mid-project you request new features or changes beyond scope, we’ll revise quote or contract. 

• Delays from client side may require timeline adjustments or extra scheduling.

• Once work (strategy, design, etc.) begins, we generally do not offer refunds. 

• For digital products, sessions, or courses, specific refund policies may apply and will be stated at sale. 

• To cancel, either party must notify in writing. If you cancel mid-project, you may owe for work already delivered or in progress.

• Upon full payment, you receive usage rights to deliverables (logo, site, brand assets) specific to your business. 

• We retain copyright over underlying frameworks, templates, methodologies, and process tools. 

• You may not resale or repurpose our strategic frameworks or materials for client-facing work without explicit permission.

• All your business data, strategy, content, and information you share is treated as confidential. 

• We expect mutual respect of confidentiality — neither party will reveal private materials without prior consent.

• We strive for quality, but make no guarantees that outcomes (traffic, sales, etc.) will happen — results depend on many factors. 

• We are not liable for damages, data loss, or third-party failures beyond our control. 

• Our liability is capped to the value of the project you paid for (in most cases).

• We integrate with tools (Wix, email platforms, plugins, etc.). We are not liable for outages, changes, or restrictions in those tools. 

• If a third-party tool changes policy or functionality, we’ll discuss impacts with you and adjust as needed.

• We communicate via email, project platform, or agreed channels (e.g. WhatsApp for project-level updates). 

• We respond within 24–48 business hours, Mon–Fri (unless otherwise agreed). 

• We do not guarantee responses on weekends or holidays. 

• For planned breaks, we’ll notify you in advance and propose support tasks or timelines.

• Any disputes will first be attempted to be resolved through friendly negotiation. 

• These Terms are governed by the laws of the UK (or your applicable jurisdiction). 

• If required, disputes may be resolved in local courts of the agreed jurisdiction.

• We may update these Terms occasionally to reflect operational or legal changes. 

• Significant changes will be communicated. 

• The version of the Terms applicable is the version you agreed to when signing.

If you have questions or need clarification, reach out via the contact form on the site.